COVID-19 UPDATE

19th March

The UK government has advised that funerals should continue to go ahead. For the time being our offices remain open and are fully operational. John Ross Funeral Services are working hard to protect our families, our team and the wider community who come in to contact with us.

Our priority is to provide advice and comfort to our families and we will do our upmost to ensure that you are able to say goodbye to a loved one in the best possible way under the current circumstances.

We are taking the following steps to reduce the risk of the spread of the coronavirus:-

  • We are still able to hold small church services and services at crematoria. However, services will be restricted to immediate family and close friends only. Each funeral will be discussed with the family in our care on an individual basis. We will be able to offer Celebration of Life Service at a later date
  • We have been advised not to visit families in their homes to make funeral arrangements. Funeral arrangements may be made by telephone, email and Skype or by a family member in one of our offices
  • Viewing will be restricted to immediate family members only
  • Our limousines and cars will not be available for the foreseeable future but if family members would like to follow the hearse in their own car, this will of course be an option
  • Our offices are being thoroughly cleaned and disinfected regularly and we have a good supply of hand sanitiser which we will ask all visitors to use
  • Our staff will refrain from shaking hands on greeting and are limiting our contact where possible

Things are changing all the time and we are constantly monitoring the situation. We will provide updates as soon as we have them

Please do not hesitate to contact us if you have any questions. We are available 24/7 and are here to help.

16th March 

John Ross Funeral Services are currently operating our normal service. Our offices in Grantown and Kingussie will remain open until we are advised otherwise. We are closely following the guidelines issued by The Highland Council and The National Society of Allied and Independent Funeral Directors. The situation is changing quickly but we will endeavour to provide updates as we receive them.

The safety of the families we look after, our team and the wider public is of upmost importance to us and we will do all that we can to safeguard them from the spread of the coronavirus.

In order to protect our families and mourners attending funerals, we have taken the decision to cease all formal handshaking, hugging etc. at funeral services.

We continue to maintain a high level of cleanliness and are regularly disinfecting the surfaces in our offices and vehicles. Hand sanitiser will be available at all funeral services.

If you are feeling unwell then please do not attend funeral services. If you are unable to attend but would still like to pay your respects, then please send a card or leave a message with the John Ross Funeral Services team and we will ensure we pass it on to the family.

Please do not hesitate to phone us if you have any questions or concerns. We are always here to help.

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