COVID-19 UPDATE

9th August 2020

Offices

Our offices in Grantown-on-Spey and Kingussie remain open but we would prefer, where possible, if you would please make an appointment if you would like to see us in person.  We ask for a maximum of 2 people in the office at one time and respectfully ask that face coverings are worn during face to face meetings and visitors respect the 2m distancing requirement.  Our staff will wear face coverings or will sit behind a protective screen.  We are unfortunately unable to conduct home visits during this time (unless we are able to sit outside in the garden) and will be making arrangements where possible in our offices or via phone or email.     

Funeral Services

In-person attendance at funeral services should be limited to 20 people. This is not including the funeral director, venue staff or celebrant. Numbers of attendees will also be based on the size of the venue and its ability to maintain strict physical distancing measures, so the number able to attend may be less than this.

All attendees must maintain at least a 2 metre distance from each other at all times (except where they are from the same household, or a carer and the person is assisted by the carer)

Face Coverings

From 8 August, wearing a face covering at an indoor funeral service will no longer be advised, it will be compulsory. Everyone attending an indoor funeral service will be required by law to wear a face covering. 

There are some exceptions to wearing a face covering at a funeral service. If you are the person leading the funeral service, or if you are providing the eulogy, you can remove your face covering, but you must instead remain at least 2 meters away from others or have a protective screen between you and others.

If it is not possible for the person leading the funeral service or providing the eulogy to remain at least 2 metres away from others or to use a protective screen, they must wear a face covering.

Trace and Protect

We will ask for basic contact details of attendees at funeral services both inside and outside.  We will only require one contact per household and will hold these details for 21 days.  

Officiants

Most places of worship remain closed at present but Ministers, Priests, Celebrants and Humanists are still able to provide a service at the crematorium or graveside.

Family Cars

We are able to offer our limousine which will seat 6 people.  Our limousine has a glass screen which separates our driver from the passengers.  Our driver will wear a face covering and we ask that all passengers also wear face coverings please. 

Floral Tributes

We work in close partnership with local florist Elaine McLauchlan who is able to arrange beautiful, fresh, floral arrangements.  Please contact her on 07742 058 049 to discuss your requirements. 

Orders of Service & Music

Although services have been intimate, many of our families still request us to produce bespoke service sheets.  Often choosing to send them to family members and friends who are unable to attend the funeral service.  For many, music still plays an important part in the service of a loved one.  We are able to assist with music which can be played at the graveside and at the crematorium.

Please do not attend any of our offices or funeral services if you are feeling unwell.

23rd July 2020

Offices

Our offices in Grantown-on-Spey and Kingussie remain open but we would prefer, where possible, if you would please make an appointment if you would like to see us in person.  We ask for a maximum of 2 people in the office at one time and respectfully ask that face coverings are worn during face to face meetings and visitors respect the 2m distancing requirement .  Our staff will wear face coverings or will sit behind a protective screen.  We are unfortunately unable to conduct home visits during this time (unless we are able to sit outside in the garden) and will be making arrangements where possible in our offices or via phone or email.     

 

Funeral Services

In-person attendance at funeral services should be limited to 20 people. This is not including the funeral director, venue staff or celebrant. Numbers of attendees will also be based on the size of the venue and its ability to maintain strict physical distancing measures, so the number able to attend may be less than this.

All attendees must maintain at least a 2 metre distance from each other at all times (except where they are from the same household, or a carer and the person is assisted by the carer)

Wearing of face coverings at funerals is not mandatory but “should seriously be considered”

Trace and protect

We will ask for basic contact details of attendees at funeral services both inside and outside.  We will only require one contact per household and will hold these details for 21 days.  

Officiants

Places of worship remain closed at present but Ministers, Priests, Celebrants and Humanists are still able to provide a service at the crematorium or graveside.

Family Cars

We are able to offer our limousine which will seat 6 people.  Our limousine has a glass screen which separates our driver from the passengers.  Our driver will wear a face covering and we ask that all passengers also wear face coverings please. 

Floral Tributes

We work in close partnership with local florist Elaine McLauchlan who is able to arrange beautiful, fresh, floral arrangements.  Please contact her on 07742 058 049 to discuss your requirements. 

Orders of Service & Music

Although services have been intimate, many of our families still request us to produce bespoke service sheets.  Often choosing to send them to family members and friends who are unable to attend the funeral service.  For many, music still plays an important part in the service of a loved one.  We are able to assist with music which can be played at the graveside and at the crematorium.

Please do not attend any of our offices or funeral services if you are feeling unwell.

24th March

The John Ross Funeral Services team are committed to providing ongoing support and guidance to our local community during these difficult and uncertain times.

We will continue to offer as full a service as possible while respecting the most current guidelines from the Scottish Government.

Following the Government update on 23rd March, you may be aware that we are currently operating under much stricter parameters in order to limit the spread of Covid-19. Although funerals have been excluded from the ban on events taking place and funeral homes remain open, it is imperative that we adhere to the Government’s guidance in order to avoid unnecessary risk to our staff and those in attendance.

The current rules allow immediate family only to attend a funeral service, providing they are well and not in a period of self isolation. While we appreciate this is an extremely difficult time for family members, it is vital that we follow the most up to date advice. We will, as always, work closely with our families ensuring they have the opportunity to consider all available options when arranging a funeral for their loved one. Of course, when the restrictions are no longer in place, there will be an opportunity to hold a memorial service more in keeping with your wishes. We will do everything we can to support families through this process in these extreme circumstances and our exceptional standard of care will not be compromised.

Arrangements will take place primarily by telephone, Facetime, Skype or another means suitable for your family.

We continue to offer a 24 hour service and encourage any customers and friends to get in touch with any queries or concerns you may have.

As the situation is ever changing, we will provide updates when possible.

In the meantime, please do not hesitate to contact us on

01479 87 2222 or 01540 662 266  

or email: info@johnrossfuneralservices.com 

Take Care & Stay Safe, 

John, Nikki, Susan, Fraser and all the team at

John Ross Funeral Services Ltd.

19th March

The UK government has advised that funerals should continue to go ahead. For the time being our offices remain open and are fully operational. John Ross Funeral Services are working hard to protect our families, our team and the wider community who come in to contact with us.

Our priority is to provide advice and comfort to our families and we will do our upmost to ensure that you are able to say goodbye to a loved one in the best possible way under the current circumstances.

We are taking the following steps to reduce the risk of the spread of the coronavirus:-

  • We are still able to hold small church services and services at crematoria. However, services will be restricted to immediate family and close friends only. Each funeral will be discussed with the family in our care on an individual basis. We will be able to offer Celebration of Life Service at a later date
  • We have been advised not to visit families in their homes to make funeral arrangements. Funeral arrangements may be made by telephone, email and Skype or by a family member in one of our offices
  • Viewing will be restricted to immediate family members only
  • Our limousines and cars will not be available for the foreseeable future but if family members would like to follow the hearse in their own car, this will of course be an option
  • Our offices are being thoroughly cleaned and disinfected regularly and we have a good supply of hand sanitiser which we will ask all visitors to use
  • Our staff will refrain from shaking hands on greeting and are limiting our contact where possible

Things are changing all the time and we are constantly monitoring the situation. We will provide updates as soon as we have them

Please do not hesitate to contact us if you have any questions. We are available 24/7 and are here to help.

16th March 

John Ross Funeral Services are currently operating our normal service. Our offices in Grantown and Kingussie will remain open until we are advised otherwise. We are closely following the guidelines issued by The Highland Council and The National Society of Allied and Independent Funeral Directors. The situation is changing quickly but we will endeavour to provide updates as we receive them.

The safety of the families we look after, our team and the wider public is of upmost importance to us and we will do all that we can to safeguard them from the spread of the coronavirus.

In order to protect our families and mourners attending funerals, we have taken the decision to cease all formal handshaking, hugging etc. at funeral services.

We continue to maintain a high level of cleanliness and are regularly disinfecting the surfaces in our offices and vehicles. Hand sanitiser will be available at all funeral services.

If you are feeling unwell then please do not attend funeral services. If you are unable to attend but would still like to pay your respects, then please send a card or leave a message with the John Ross Funeral Services team and we will ensure we pass it on to the family.

Please do not hesitate to phone us if you have any questions or concerns. We are always here to help.

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